返金ポリシー

Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.

Refunds/returns/exchanges for other items can be arranged by e-mailing maison.mume@gmail.com

Custom Orders

I love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom made item, contact us at maison.mume@gmail.com and we can chat about what you're looking for

Please note, when I make a custom item it may take some time (one to two weeks) to find the best materials and to make your item perfect. Please allow extra time on production and delivery of custom orders.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds (If Applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in cash, but we will give you credit at the website for the full cost. We will send you a DHL or FedEx return label ensuring the returned parcel does not create new taxes on your side. Please keep in mind that if you want an exchange and the product does not have any defect, you have to cover the costs of BOTH shippings.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.